Case Study: How an AI Support Agent Cut Ticket Volume by 60%

When a growing online retailer came to us, their support team was drowning in repetitive tickets — order status, returns, and billing questions that ate up hours every day.

We built an autonomous AI agent that plugs directly into their Zendesk instance and order database. The agent reads incoming tickets, checks order and customer history, and resolves the request end-to-end wherever it safely can — replying, updating records, and only escalating to a human when it hits a genuine edge case.

Within the first month, the agent was resolving 60% of incoming tickets without any human involvement, and average response time dropped from hours to under a minute.